Return & Refund Policy
Effective Date: 07-15-2025
At Nuva Luxe, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.
✅ Eligibility for Returns
You may return eligible items within 14 days of delivery if:
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The item is unused, unworn, and in its original packaging.
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All original tags, accessories, and components are intact.
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You have proof of purchase (e.g. order confirmation or receipt).
Please note:
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Items marked as “Final Sale” or “Non-Returnable” are not eligible for return or refund.
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Returns requested after 14 days will not be accepted.
🚚 Return Process
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Request a Return
Email us at support@nuvaluxe.com with your order number and reason for return. -
Receive Return Instructions
We’ll send you return instructions, including the return shipping address. -
Ship the Item
Package the item securely and return it using a trackable shipping method. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
💸 Refunds
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Once your return is received and inspected, we’ll notify you via email.
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If approved, your refund will be processed back to your original payment method within 5–10 business days.
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Shipping costs are non-refundable, except in cases of incorrect or defective items.
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different item or size, please initiate a return and place a new order.
❗ Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. We’ll make it right at no additional cost to you.
📩 Contact Us
If you have any questions about returns or refunds, reach out to our customer care team:
📧 Email: support@nuvaluxe.com
🕒 Response time: Within 24–48 business hours